Privacy Policy

1. Introduction

BalancedResourceCore ("we," "our," or "us") is dedicated to ensuring your privacy is protected. This Privacy Policy details how your information is collected, used, and protected when you access our website balancedresourcecore.sbs or utilize our yacht charter services.

By using our services, you are agreeing to the collection and use of information as outlined in this policy. This policy adheres to privacy law standards, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We gather personal information that you willingly supply to us during activities such as:

• Reserving a yacht charter
• Reaching out to us via our website or phone
• Signing up for our newsletter
• Completing forms on our site
• Engaging in surveys or promotional events

This data could include:

• Your name and contact details (such as email, telephone number, and address)
• Financial details for payments (handled securely by external providers)
• Your preferences and requirements for charters
• Details for an emergency contact
• Any dietary needs or health-related information you provide

2.2 Automatically Collected Information

Information about your device and how you interact with our website is automatically logged when you visit:

• IP address and geographical data
• Your web browser model and its version
• Which pages you visit and duration of your visit on our website
• Sites you were referred from
• Details of your device (like type and screen resolution)

2.3 Cookies and Tracking Technologies

Our website uses cookies and parallel tracking technologies to improve your experience. These tools are used for purposes such as:

• Retaining your preferences
• Evaluation of site usage and performance
• Serving customized content
• Enhancing our services

Your cookie preferences can be managed via your internet browser settings or our cookie consent pop-up.

3. How We Use Your Information

The information we gather is used for various purposes, such as:

• Service Provision: To carry out yacht charter services, process your reservations, and communicate with you regarding your bookings
• Assistance to Customers: To attend to your inquiries and provide support when needed
• Handling Payments: To manage financial transactions and billing
• Ensuring Safety and Security: To uphold the integrity of our services and guard against fraudulent activities
• Promotional Efforts: To send you marketing materials and notifications if you agree to receive them
• Enhancing Website Experience: To review user interaction patterns and enhance the functionality of our site
• Adhering to Legal Obligations: To comply with legal and regulatory requirements

4. Information Sharing and Disclosure

Your personal data is not sold, exchanged, or leased out to third parties. However, we may share your information under these conditions:

4.1 Service Providers

Information can be shared with reputable external service providers who assist us with: transaction handling; web hosting and upkeep; email marketing; data analysis and website performance; customer service.

4.2 Legal Obligations

We may release your information when legally obligated or to respond to legal procedures, judicial orders, emergencies, or to investigate possible fraud or illegal activities.

4.3 Business Changes

If there is a merger, company acquisition, or asset sale, your data may be part of the transferred assets.

5. Data Security

We employ proper technical and organizational safeguards to protect your personal information from unauthorized access, changes, sharing, or destruction. Security measures include encryption, secure servers, controlled access, periodic checks, and training for our staff.

Nonetheless, we cannot promise total security for your data, as no internet transmission or electronic storage system is entirely secure.

6. Data Retention

We retain your personal data just as long as needed for the purposes for which it was collected or as required by law:

• Charter reservations: 7 years (for tax/legal reasons)
• Marketing communications: Until you choose to unsubscribe or request deletion
• Website analysis: 26 months
• Client support history: 3 years from the last interaction

7. Your Rights and Options

Your rights include accessing, correcting, erasing (if legally possible), transferring, declining marketing, and controlling cookies. To exercise these rights, get in touch using the contact details provided below.

8. Third-Party Services

8.1 Web Analytics

We use web analytics to understand how our website is used. You can opt out through the respective analytics opt-out add-ons for your browser.

8.2 Social Media Integrations

Links to social media platforms on our website have their own privacy policies.

8.3 Payment Processing Entities

Financial transactions are managed by third-party processors that comply with PCI DSS standards.

9. International Data Transferring

Your data might get transferred and processed in countries other than Spain. We maintain safeguards according to international privacy laws.

10. Minors’ Privacy

Our services are not intended for children below the age of 13, and we do not intentionally gather their information. Contact us immediately if you believe we have inadvertently collected data from a child.

11. Amending This Privacy Policy

Changes to this Privacy Policy may be made to reflect new practices or legal requirements. Any amendments will be made known through our website update, email notifications to registered users, or a notice on our site. Continued use after any changes go into effect will be considered acceptance of the new conditions.

12. How to Reach Us

For questions about this Privacy Policy or how we handle data, reach out to us:

13. Compliance with Google Ads Consent Regulations

We adhere to Google Ads consent policies. Adjust cookie and tracking settings at any time using our cookie options.